Terms and Conditions

Introduction

This site is owned by Ricardo Barradas trading as FC Divas, along with all rights. Reproduction in whole or in part is not allowed unless authorized by the owner. The hyperlinks are however permitted without prior approval.

1. Acceptance of terms

The customer acknowledges having read the conditions of sale stated on this screen and expressly agrees to comply with them. These general conditions of sale governing the contractual rapport between FC Divas and the client shall prevail over any other conditions featured on any other document, unless a prior written consent has been obtained

2. Ordering

An order can only be placed on the site if the client has clearly identified himself using his email address and password, used when the customer registered. The automatic registration systems are considered as proof of the nature, content and date of the order. FC Divas will confirm the acceptance of the client’s purchase order to the email provided. The sale will be concluded only after the confirmation of payment. FC Divas reserves the right to cancel any order from a customer with whom there is a dispute over payment on a previous order. In some cases, such as a wrong address, payment default or any other issue pertaining to the order, FC Divas reserves the right to block the order until resolution of the issue. The buyer is responsible for the information he provides when placing an order, in case of error in the recipient’s details, the seller cannot be held responsible for the non-delivery of the order. Although exceptional, if a product is no longer on stock or sold out. In such a case, FC Divas would then inform you expressly and would proceed to the reimbursement.

3. Delivery

FC Divas agrees to deliver to its carrier all items ordered by the buyer (subject to availability) within 24 hours. The carrier then undertakes to deliver the order to the address provided by the buyer. The delivery is ensured by post within 3 to 5 business days from the handover of the package to the Post.

However, possible delays do not entitle the buyer to claim damages. All orders placed with FC Divas are for personal use by customers. In addition, FC Divas cannot be responsible if the payment of taxes has not been settled by the customer. Deliveries in the countries of the European Union are made by the Post. For deliveries outside the EEC, deliveries are made by international postal services or by private carrier. In the case of a technical product, the customer will pay particular attention to check the proper functioning of equipment delivered and read the instruction manual provided. In case of defect, the buyer has the right of return the product(s) under the conditions stated herein. Are considered as force majeure, and thereby releasing the seller from its obligation to deliver, any such occurrence as war, riot, fire, strikes, accidents and the impossibility of being supplied.

The goods always travel at the recipient’s risk. Always check your package upon arrival. You have 48 hours to make a claim with the carrier in case of missing or damaged goods. Delivery charges are shown in the basket with your selection. Subject to availability, an order may be delayed until confirmation from the customer on replacement stock. About Shipping and charges: The cost of shipping is calculated based on a number of factors, including the number of purchased items, the weight of the items, and the postal code of the destination country.

NOTE:We cannot offer free shipping or free returns. Import duty If you order Products from our website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Returns and exchanges for international orders: You can return an item received, but exchanges are not possible. Instead, you can return the unwanted item and order a new replacement separately. Refunds include duties, taxes and tariffs. Unfortunately, we cannot refund your original international shipping charges, and any item should be in its own original packaging. FC Divas refunds the cost of returned merchandise to your original method of payment, such as your credit card used for the order.

You also receive an e-mail to confirm refund. If the refund is applied to your credit card, your credit card company may take up to 4 additional business days to post the refund to your account.

International orders are not eligible for:

• Free shipping

• Free returns

• Exchanges (merchandise can be returned, but not exchanged)

4. Retraction

You have 7 days from receipt to decide whether to keep the items. In case of a request for refund, you may return the complete item(s) in its/their original packaging at the following address:

FC Divas

30 Grants Avenue

Bournemouth

United Kingdom

BH1 4NR

. Upon exercising your right of withdrawal, FC Divas is required to reimburse the sums paid by the customer at no charge, except for shipping costs. The refund is due within a maximum of 30 days. Articles come with a security seal which shouldn’t be removed when trying the item. Any item returned without the seal will not be taken back. Any item returned damaged, incomplete, or soiled by the customer will not be returned or exchanged. Refer to the terms of exchange/return on this site for more information.

5. Prices

All prices are quoted in GBP (£). The price on the product description does not include shipping. The price listed in the order confirmation is the final price, including any taxes and shipping. This price includes the price of the products, their handling, packaging and storage, freight and commissioning. The invoice amount will not change once the order is confirmed. The prices charged to the customer are the prices indicated on the order confirmation sent by FC Divas. The amount is due on the day of the order.

6. Payment

Credit Card Payment: payment is made online with a credit card bearing the acronym, MasterCard, Visa. The online payment allows you to pay via a bank server in a secure environment. Your payment data is sent in encrypted and secured using SSL 3 (Secure Socket Layer) on the internet. Your credit card number is routed directly to the servers of the bank, without going through the shop server, ensuring that your numbers are only known by our banking partner.

The order validated by the customer shall be considered effective only when the payment gateway have given their approval. In case of refusal by the payment gateway, the order will be automatically cancelled and the customer notified by email. Moreover, FC Divas reserves the right to refuse any order from a customer with whom there is a dispute. 6.1 – Payment The orders are payable in full at the date of order, by credit/debit card as stated above. The order will be considered accepted by FC Divas when the payment gateways have given their approval and when FC Divas have validated according to certain acceptance criteria in accordance with the control procedure.

Once the file is accepted by the payment gateway and FC Divas, the customer will be informed by email. In case of refusal, the order will be automatically cancelled and the customer will also be notified by email. 6.2 – Anti fraud control FC Divas, controls all the orders that have been validated on its website. These controls are designed to protect FC Divas of abuses by fraudsters. For orders with a delivery address that differs from the billing address, FC Divas reserves the right to contact the two persons mentioned (the one mentioned on the billing address and the other referred on the delivery address).

Under these procedures, FC Divas or any person authorized by it, reserves the right to request from the Customer necessary paperwork: proof of address, a copy of the customer’s identity card and copy of the credit card used for purchase by hiding all the numbers except the last 4. These requests will be made by email and/or by mail with a return receipt. The information related to your order is treated with the utmost care so as to fight against credit card fraud. The occurrence of an unpaid invoice due to the fraudulent use of a credit card will be associated to your order and this incident will be recorded. An irregular declaration or anomaly may also be subjected to a special treatment.

Payment by Skrill: if you have a Skrill account, you can choose this payment method; you will then be redirected to the login page of your Skrill account. A word of caution: bank charges are borne by the customer.

The order will be shipped only upon receipt of the total amount invoiced.

WE DO NOT ACCEPT PAYMENT IN CASH OR MONEY ORDER ON DELIVERY.

7. Disputes

This contract is subject to English law. FC Divas cannot be held liable for damages of any kind, whether tangible or intangible, which could result from a malfunction or improper use of the products sold, or for any changes brought by the product manufacturers. FC Divas’s responsibility will, in any event, be limited to the amount of the order invoiced and it cannot be blamed for simple errors or omissions that may occur despite all precautions taken to truly represent the products. In case of issues in the implementation of this contract, the buyer has the option, before any legal action is undertaken, to seek an amicable solution: – either by contacting customer service via email: [email protected] or by calling (+44) 1202309457) Monday through Friday from 9am to 18pm and Saturday from 9am to 12pm GMT time . – or by contacting a professional association in the industry, a consumer association or any other counsel of his choice.

Claims or disputes will always be received with attentive care, good faith always prevailing in the case of those taking the trouble to explain the situation. In case of a dispute, the customer should first contact the company to reach an amicable solution. We should remind you that the search for an amicable solution does not interrupt the delay of the legal guarantee, nor the duration of the warranty contract. In general, and subject to the discretion of the courts, the provisions of this contract relating to the guarantee contract require that the buyer honours his financial commitments towards the seller. Failing this, the Commercial Court of your choice would have the sole exclusive jurisdiction, regardless of delivery location or method of payment accepted.

8. Guarantee

In all cases, FC Divas cannot be held responsible for non-compliance with regulations and laws in force in the receiving country; FC Divas responsibility is always limited to the value of the product concerned, its value at the date of sale and this without possibility of appeal against the brand or the company producing the product. In any event, the client receives the legal guarantee of eviction and hidden defects. Provided that the purchaser proves there is a hidden defect, the seller must legally make all repairs accordingly. If the buyer goes to court, he must do so in a “promptly manner” after the discovery of the defect. You can contact customer service by emailing [email protected] or calling (+44) 1202309457 (local rate) Monday through Saturday.

9. Legal information

Information collected for purposes of distance selling is required, this information being essential for the processing, the delivery of orders, and the preparation of invoices and warranty contracts. The lack of such information will result in the cancellation of the order. According to the law “internet and freedom”, the processing of personal information about customers has been disclosed. The client has the right to access, modify and delete his personal data, he can practice before FC Divas. Moreover, FC Divas promises not to disclose any of his clients’ information to third parties. Payment safety Card payments are made directly through our payment system. Your bank details will be encrypted and will not in any way circulate in clear on the Internet. At no time will your credit card number be released to us. Data is encrypted and secured using SSL 3 (Secure Socket Layer) on the Internet, protocol which has become a worldwide standard and is supported by most browsers. FC Divas will never ask you for confidential information by email.

10. Returns policy

The items must be returned new, without having been worn or used, complete and in their original packaging. Items returned incomplete, damaged, worn or soiled by customers are not accepted back. For textile items, they must be returned to us with labels and the uncut black frame; should they have been cut, you cannot claim a refund. We advise you to try the items with the guarantee seal and not to cut it until you are sure you want to keep the item. For reimbursement claims, the repayment delay from receipt of the return runs around 30 days. The amount will be refunded in the same manner it was paid. The amount may be refunded directly to your account (a mail is sent as soon as it is done) and it will appear within about 2-3 days on your account. We process refunds according to the date of return. Thank you for your understanding.

ATTENTION:

Returns with postage due or against refund are denied. The customer must ensure that the returned items are signed for; costs and risks of return are the responsibility of the customer. For example, if the client returns an item in an envelope that gets lost, FC Divas will then not be under any obligation to refund the customer for the merchandise. It is therefore advisable that the customer returns merchandise requesting an acknowledgement of receipt in the form of a signature. We may revise these terms of use at any time by amending this page. You should check this page from time to time to take notice of any changes we have made, as they are binding on you. Any Contract will be subject to the terms in force at the time that you order Products from us, unless any change to these terms is required to be made by law or governmental authority (in which case it may apply to orders previously placed by you).