FC Divas agrees to deliver to its carrier all items ordered by the buyer (subject to availability) within 24 hours. The carrier then undertakes to deliver the order to the address provided by the buyer. The delivery is ensured by post within 3 to 5 business days from the handover of the package to the Post.
However, possible delays do not entitle the buyer to claim damages. All orders placed with FC Divas are for personal use by customers. In addition, FC Divas cannot be responsible if the payment of taxes has not been settled by the customer. Deliveries in the countries of the European Union are made by the Post. For deliveries outside the EEC, deliveries are made by international postal services or by private carrier.
In the case of a technical product, the customer will pay particular attention to check the proper functioning of equipment delivered and read the instruction manual provided. In case of defect, the buyer has the right of return the product(s) under the conditions stated herein. Are considered as force majeure, and thereby releasing the seller from its obligation to deliver, any such occurrence as war, riot, fire, strikes, accidents and the impossibility of being supplied.
The goods always travel at the recipient’s risk. Always check your package upon arrival. You have 48 hours to make a claim with the carrier in case of missing or damaged goods. Delivery charges are shown in the basket with your selection. Subject to availability, an order may be delayed until confirmation from the customer on replacement stock. About Shipping and charges: The cost of shipping is calculated based on a number of factors, including the number of purchased items, the weight of the items, and the postal code of the destination country.
The items must be returned new, without having been worn or used, complete and in their original packaging. Items returned incomplete, damaged, worn or soiled by customers are not accepted back.
For textile items, they must be returned to us with labels and the uncut black frame; should they have been cut, you cannot claim a refund.
We advise you to try the items with the guarantee seal and not to cut it until you are sure you want to keep the item.
For reimbursement claims, the repayment delay from receipt of the return runs around 30 days. The amount will be refunded in the same manner it was paid. The amount may be refunded directly to your account (a mail is sent as soon as it is done) and it will appear within about 2-3 days on your account. We process refunds according to the date of return.
Returns and exchanges for international orders: You can return an item received, but exchanges are not possible. Instead, you can return the unwanted item and order a new replacement separately. Refunds include duties, taxes and tariffs. Unfortunately, we cannot refund your original international shipping charges, and any item should be in its own original packaging. FC Divas refunds the cost of returned merchandise to your original method of payment, such as your credit card used for the order.
You also receive an e-mail to confirm refund. If the refund is applied to your credit card, your credit card company may take up to 4 additional business days to post the refund to your account.
International orders are not eligible for:
• Free shipping
• Free returns
• Exchanges (merchandise can be returned, but not exchanged)
Thank you for your understanding.
We cannot offer free shipping or free returns.
Import duty If you order Products from our website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.
You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.